Extended Stay America Premier Suites - Lakeland - I-4

Our booking was from 12/1/23-12/9/23. We just drove down here from New Jersey for a football tournament. Upon arrival the pool is out of order. The rugs were wet and there was a bug in the room all within 2 hours of arrival. When brought to the attention of the front desk. We were offered a room change. We wanted our money back. We spent our last dollar for the kids to come here to play. We are ultimately being kicked out. The cops are 5 minutes away. And we aren’t getting our money back for 5 business days. We are now STRANDED WITH THESE KIDS!!! This is all because the general Manager Fabian (who was not on premises) requested we be removed from the property. Please advise. These people do NOT CARE ABOUT IS. We’re are stranded 1500 miles away with no money. (The workers at the desk were only concerned with the volume of my voice while explaining my frustration- the resolution was not the focus. - once the new keys got swiped in for our room change. We asked for a refund and at that time the gentleman Travis at the front desk is now rolling his eyes and complaining about claimed displaced anger when in actuality this trip was a total Fail on the Extended Stay Family. How is this company, management team and executives okay with this type of treatment towards guests. ??? The other guest I am staying with is my son’s teammate and his mother works for extended stay, which is WHY WE BOOKED THIS LOCATION. We called guest service and the guest service manager from the website phone number said Fabian requested that we leave and offered ZERO HELP … how is the company colluding to kick customers out. For being displeased with YOUR COMPANY.

Stayed for one night. The room was okay and the front desk lady was really nice. There was a funny noise, not really sure what it was, sounded like something to do with a bad AC fan blower bearing of something. Breakfast was kind of a joke, no water, juice, milk, or anything to drink at all except coffee...the little bit that they offer was pre-packaged and not worth taking. For just a few bucks more, I'd recommend staying at a nicer place.

I personally will NEVER rent from here again. If you do please report any problems with the room right when you enter do not get comfortable and overlook any problems with the room because when you check out they will blame the problem on you and keep your deposit. I stayed 3nights with my kids over Christmas and on the day of check in I noticed a funny smell right when you walk into the room. Being excited for the holidays I overlooked it I figured why bother the staff with having to move me to a different room why not just take what I got and be happy no need to give the front desk grief and be one of "those" people, we'll now I regret that whole heartedly because I called today to see when deposits get returned and I had to speak with the manager who accused me of having a pet and not paying the pet deposit fee.. absolutely not I do not have a pet I have 2 children and we did not have a pet. I borrowed a broom from house keeping upon check out to clean up after my kids and I I stripped the bedding for house keeping , I did the dishes, cleaned out the fridge, I made sure the bathroom was clean. I really regret not reporting that smell right away when I checked in I cannot believe I was called a liar and told my deposit will not be returned . I'll never rent from this location again and I caution anyone who dose to make sure their room is prestine and perfect before settling in or beware - unless an extra $100 -250 is no loss for you. Have a great day and thanks for reading my review.